Welcome to Akosita Designs Boutique (“we”, “us”, “our”). Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use our website akositadesignsboutique.com and related services.

1. Information We Collect

We collect information to provide better services to you. Types of data include:

1.1 Personal Information You Provide

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  Name
  
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  Email address
  
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  Mailing address
  
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  Phone number
  
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  Payment information (credit card details, billing address)
  
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  Order history
  
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  Any other information you willingly provide (e.g. in contact forms, feedback, or customer support requests)
  

1.2 Automatically Collected Information

When you visit our website, we may collect:

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  IP address
  
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  Browser type and version
  
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  Pages visited, time spent, click behavior
  
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  Referring / exit pages
  
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  Device type, operating system, and settings
  
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  Cookies and similar tracking technologies
  

1.3 Information from Third Parties

We may receive information about you from third parties, such as payment processors, analytics partners, marketing platforms, or shipping services.

2. How We Use Information

We use the information we collect for various purposes, including:

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  Processing and fulfilling your orders
  
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  Communicating with you about your orders, account, updates, promotions
  
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  Providing customer support
  
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  Improving our website, product offerings, and user experience
  
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  Sending marketing emails (if you opt in)
  
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  Detecting, preventing, and addressing fraud, security, or technical issues
  
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  Complying with legal obligations
  

3. Legal Basis for Processing (if applicable)

If you are in a jurisdiction (such as the EU) where data protection laws require stating legal bases, we rely on:

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  Consent (for marketing communications)
  
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  Performance of a contract (to fulfill orders)
  
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  Legitimate interest (for website improvement, fraud prevention)
  
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  Legal compliance
  

4. Sharing and Disclosing Information

We do not sell your personal information. We may share it in these situations:

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  Service Providers: We may share with third parties who help us operate our website, process payments, fulfill orders, send emails, analyze data, etc.
  
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  Compliance & Protection: To comply with legal obligations, respond to lawful requests, enforce our policies, or protect rights, property, or safety.
  
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  Business Transfers: In the event of a sale, merger, liquidation or similar event, personal information may be transferred to a successor entity (under confidentiality).
  
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  Aggregated or anonymized data: We may share non-identifiable usage trends (that don’t reveal who you are).
  

We require all third parties to safeguard your information and use it only for permitted purposes.

5. Cookies & Tracking Technologies

We use cookies, web beacons, analytics tools, and similar technologies. These help us:

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  Remember your preferences
  
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  Analyze website usage
  
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  Serve relevant advertisements
  
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  Improve performance and functionality
  

You can control or delete cookies through your browser settings. However, disabling cookies may disable certain features of our site.

We may also use third-party analytics (e.g. Google Analytics) or advertising networks to collect data about your usage. These third parties have their own privacy policies that govern their use of data.

6. Email Marketing & Communications

If you opt in, we may send you promotional emails, newsletters, or offers. You may unsubscribe at any time by following the “unsubscribe” link in any email or contacting us directly at [email address].

Please note: Even after unsubscribing, we may still send you non-marketing messages about orders, updates, or policy changes.

7. Data Retention

We retain your personal information as long as needed to:

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  Provide our services and fulfill orders
  
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  Comply with legal, accounting, or reporting obligations
  
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  Resolve disputes, enforce our policies
  

After the retention period, we’ll either delete or anonymize your data. Some data may persist (in backups) for a limited period, subject to security controls but not used for other purposes.

8. Your Rights & Choices

Depending on your location, you may have rights regarding your personal data. These may include:

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  Right to access or receive a copy of your data
  
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  Right to correct or update information
  
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  Right to request deletion
  
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  Right to restrict or object to processing
  
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  Right to data portability
  
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  Right to withdraw consent (where applicable)
  
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  Right to lodge a complaint with a supervisory authority
  

To exercise these rights, contact us at [email address]. We may require verification to fulfill your request.

9. Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or disclosure. These include encryption, access controls, secure servers, and more.

However, no method of Internet transmission or storage is 100% secure. We cannot guarantee absolute security.

10. Children’s Privacy

Our services are not intended for children under 13 (or the legal minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us, and we will promptly delete it.

11. International Transfer of Data

Your information may be transferred to and maintained on servers located outside your country. When doing so, we ensure adequate protection (e.g. contractual safeguards, standard clauses) in line with applicable laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will notify you (e.g. via email or banner on our site). The “Last updated” date above will reflect when the change takes effect.

13. Contact Us

If you have any questions, concerns, or requests regarding this policy, contact us at:

Akosita Designs Boutique